At Naomi Lounge, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refunds and returns policy below.
Returns
You may return eligible items within 7 calendar days from the date of delivery. To be eligible for a return:
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The item must be unused, in the same condition as when you received it, and in its original packaging.
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Items that are damaged or defective upon delivery are eligible for return or replacement.
How to Initiate a Return
To start the return process, please contact our customer support team within 7 days of receiving your order by emailing us at [email protected] with your order details and reason for return. We will guide you through the next steps.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7 business days. Please note:
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Refunds will be made to the original payment method where applicable.
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Shipping or delivery charges are non-refundable.
Exchanges
If you received a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for an exchange or replacement at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return (please check product descriptions or contact us if unsure).
Important Notes
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Returns or refund requests made after the 7-day window from delivery will not be accepted.
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Please ensure items are securely packaged to avoid damage during return shipping.
If you have any questions or need assistance with your return, feel free to reach out to us at [email protected].